FREE SHIPPING ON ORDERS OVER $20 (US ONLY)

Shipping, Returns, Refunds and Custom Order Terms & Conditions

SHIPPING TIMES
Standard Products (Non-Custom)

Products take 1-3 business days to leave our warehouse after ordering. We use USPS tracked first class mail or UPS to send our items.  Once dispatched, the following delivery guidelines apply:

USA: 2-7 Days Delivered
Canada: 4-8 Days Delivered
Rest of World: 7-15 Days Delivered

Custom Products (Custom mugs, pillows etc)
Delivery times for these items vary depending on numerous factors.  Assuming customers have submitted high quality artwork, the process of designing, setting, printing, cutting, and packing can take between 3 and 7 working days for USA orders to dispatch.

These times can increase during busy periods and we apologize for any delay - however we prefer to spend that little bit of extra time on your design than rush a job.  

Single Shipments
Orders that contain a custom product and a standard non-custom product may be shipped in the same shipment - meaning the slowest shipping time should be noted.

SHIPPING COST
USA Orders Under $20: $3.99 Flat Rate
USA Orders $20 and Over: FREE

Priority Tracked Shipping: $9.90 Flat Rate

Rest of World: $7.50 for first item and $5.95 for each additional item

CUSTOM PRODUCTS TERMS AND CONDITIONS
Our design team uses best efforts to crop, remove backgrounds, sharpen and lighten all uploaded images.  It is up to all customers to ensure that any photos that are uploaded for printing on custom items are of sufficient quality to be printed.  We cannot be held responsible for any photos that are uploaded in low quality.  Please contact us at support@winstonandbear.com with your photo if you have any questions or concerns prior to ordering.

REFUNDS AND RETURNS
We do not accept returns due to incorrect color, design or size selections.  We stand by the quality of our products and will replace any items that are damaged or contain a defect from manufacturing.  Please direct any questions to our Contact Us page.

 

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